Our Policy

How it works?

Our Empty container yard works on a ‘payment first’ model and hence for any IN or OUT movement one needs to make a payment via the different availables methods.To make any payments towards the lifting or drop of the containers at the yard you need to follow the following steps -

Login into your website

Go to DO / Bookings and enter details.
You will be directed towards Pre-finance.
Depending on the size of the container picked up you will have to pay the following -
- 20 foot container - Rs. 1566 including GST (Rs. 1350 excluding GST)
- 40 foot container - Rs. 2146 including GST (Rs. 1850 excluding GST)
Just select the mode of payment as instant payment and you will be directed to our payment gateway.
Enter your Debit Card / Credit card / netbanking details and make the payment per container.
Once The payment is processed you get an online receipt which can be shown at the yard post which the containers can be picked or dropped at the Empty container yard.

Privacy Policy We, Empezar logistics Private limited, have head office at PLOT NO 351,1ST FLOOR ABOVE CARGO HONDA SHOWROOM, WARD 12 B GANDHIDHAM, GANDHIDHAM, Gujarat, India, 370201, hereinafter referred to as ELPL. At ELPL, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By downloading and using the ELPL application/ website you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access ELPL application. Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to ELPL applications, desktop website & mobile WAP site.

General

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by ELPL will only be in connection with the provision of agreed services & products and this Privacy Policy.
Periodically, we may reveal general statistical information about ELPL & its users, such as number of visitors, number and type of goods and services purchased, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone and any details that may have been voluntarily provide by the user in connection with availing any of the services on Paytm.
When you browse through ELPL, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

Use of Personal Information

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. ELPL uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Links to Other Sites Our site links to other websites that may collect personally identifiable information about you. ELPL is not responsible for the privacy practices or the content of those linked websites.

Security

ELPL has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Consent

By using ELPL and/or by providing your information, you consent to the collection and use of the information you disclose on ELPL in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
The name and contact details of the Grievance Officer are provided below:
Mr. Shalya Shah
PLOT NO 351,
1ST FLOOR ABOVE CARGO HONDA SHOWROOM,
WARD 12 B GANDHIDHAM, GANDHIDHAM,
Gujarat, India, 370201,
Email - customer.support@empezargroup.com
Office timing - 9:30am- 6pm

Refund Policy

1. Fees once paid through the payment gateway shall not be refunded other than in the following circumstances - Multiple times debiting of Client Card/Bank Account due to technical error OR Client's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the candidate.
2. The Client will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
3. The application in the prescribed format should be sent to customer.support@empezargroup.com.
4. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by ELPL through electronic mode in favour of the applicant and confirmation sent to the mailing address given in the online registration form, within a period of 7-10 calendar days on receipt of such claim.
5. In case of any queries, please call ELPL Helpdesk on +91 7574881838 or write to customer.support@empezargroup.com.

Cancellation Policy

Cancellation before Lift on or lift off: If the pre-financed container is not to be picked up anymore and needs to be cancelled then you can write to our customer support team on customer.support@empezargroup.com or call us on +91 7574881838.
In such cases, the order will be cancelled and the money will be refunded to you within 5-7 days after the cancellation request.